Like any form of social networking, twitter is fun! It's casual; the perfect medium to present your company. And, most importantly...it's growing!
HelpConnection.NET
with Twitter Capture
 Get Tweety with it!

Who Cares About Twitter?

Proactive businesses do!  It's how customers are talking, and the audience is HUGE.
Use the opportunity to really impress your customers, and  their big audience!

HelpConnection.NET - The Control of Help Desk Software and the Twitter Audience

How Can SMS Enhance Customer Support?


Support/FAQ

Since Twitter is all about talking, and listening, it seems obvious that it's the perfect marketing medium. The current marketing rage is SMM (Social Marketing Media), and it seems to be working.

But what about customer service? Adding Twitter integration to your help desk software is about taking your service level up a notch. It's not just about waiting to be contacted, but actively listening to what's being said. Then taking opportunities for fast and friendly contact with your clients, potential customers, employees, fans and influencers in your industry.

It's also about keeping up to date with what your competitors are doing and saying. And, while we hope it never happens, it can be about damage control. What happens on the net, stays on the net. And unlike Vegas, it isn't just between friends. Once it's out there, it's out there for anyone to read.

Try Demo
What is SMS?

Short Message Service (SMS) is a communication standard developed for mobile phone texting. Since screens are small, the messages in social medium are also kept small. Messages can be up to 160 characters in length.

Try Demo
Why are tweets only 140 characters?

Twitter needs 20 characters for internal purposes (your username). Since the texting standard is 160 characters, that leaves 140 characters for your tweet.

Try Demo
How is twitter integrated into the HelpConnection.net Help Desk Solution?

The HelpConnection.net help desk solution is a full, web based help desk software solution, that allows you to listen to your customers from a variety of medium. That includes Twitter, emails, online forms, comments, and of course input screens where your support personnel can enter issues on behalf of your clients.

The biggest difference between the usual mediums of customer service interactions (email, forms, calls, etc.), and social networks is that social mediums like Twitter are:

  • Proactive! - Impress your clients by contacting them when they mention your product or company.
  • Short - With 140 characters, it's straight to the point.
  • Fast - Tweets go out to phones and feeds, right now!
  • Friendly - Get Tweety with it!
  • Mobile - PDA friendly
  • Now - Current info travels fast with text messaging feeds.

Try Demo