I'm using Twitter, why help desk software too?
In a word, control. Keep records of important tweets, and store it all in your regular database with your other support issues.
 Not all tweets matter!
  Answer and track
    the ones that do.

Twitter as a Help Desk?

Absolutely! But not alone!
Just released Oct. 30, 2009! HelpConnection.NET with Twitter Capture

Do We Need Help Desk Software too?

Probably. Even Twitter.com uses help desk software!
Using Twitter exclusively as a help desk is like using only tiny public emails as a helpdesk.

Twitter is a fantastic communication medium, and it definitely should be used as part of your helpdesk process. But for full customer support, Twitter alone just isn't enough. Ideally, you can use a customer service management software system that provides all the benefits of help desk software combined with Twitter's communication benefits. Like HelpConnection.net!



Who Needs Help Desk software
Any company or group that needs:
  • Customer Follow up
  • Privacy (The World is Listening!)
  • Data / Reporting (Must have info!)
  • Control (Who can speak for your company, and what did they say? )
  • Organization for Multiple Agents & Departments
  • Longer Messages (< 140 characters)
Twitter Help Desk Software
How can a Twitter Help Desk Software application, like HelpConnection.Net, with Twitter Capture help?


Try the Online Demo