Help Desk software
just got social! With
just got social! With
HelpConnection.NET - Help Desk Software
...with Twitter Capture!
Why? Customers are tweeting about your company.
And, your competitors are twittering about themselves!
"We're already using Twitter for company support and sales conversations. Why do I need a Help Desk application too?"
You can set as many keyword combinations as you want.
And, all this searching is done right from your help desk software.
Proactive public relations that will surprise and delight your existing and potential clients.
Bonus - You'll be building links to your site, and increasing your site ranking.
Find Tweets
Find and read tweets about your...
- Company
- Products
- Twitter Username
- Industry Keywords
You can set as many keyword combinations as you want.
And, all this searching is done right from your help desk software.
Send Tweets
Get proactive!
- Reply to tweets about your company or products.
- Tweet your latest KB articles, promotions and news.
- Tweet agents to notify them of new or updated support tickets.
Proactive public relations that will surprise and delight your existing and potential clients.
Bonus - You'll be building links to your site, and increasing your site ranking.
Capture Tweets
Need to follow up? You can capture tweets as tickets.
Some information should be kept private. Or maybe a problem was reported that should be followed up.
Capture the tweet, and handle it just like any other ticket. Assign it to a support rep, escalate it after the specified time frame, etc.
And, you can tweet back to the original tweeter, right from the ticket.
Capture the tweet, and handle it just like any other ticket. Assign it to a support rep, escalate it after the specified time frame, etc.
And, you can tweet back to the original tweeter, right from the ticket.